Terms and Conditions
The term ‘Vinifera Wine Club’ or ‘us’ or ‘we’ refers to the owner of the website. Vinifera Wine Club is a brand name of Sanamba Ltd. whose registered office is 12 Dowry Square, Bristol BS8 4SH. Sanamba is registered in England and Wales under the registration number 05115206. The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- You must be 18 years of age or older in order to register, use, reserve or purchase any of the products or services on this website.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Sanamba’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.
The information contained in this website is for general information purposes only. The information is provided by Sanamba Ltd. and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Sanamba Ltd.. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Sanamba takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Vinifera Wine Club is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Vinifera Wine Club may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd February 2009.
What we collect
We may collect the following information:
- name and job title
- contact information including postal and email address
- demographic information such as post code
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at:
Vinifera Wine Club
c/o Sanamba Ltd.
12 Dowry Square
Bristol BS8 4SH, UK
Or e-mailing us at: firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us at:
Vinifera Wine Club
c/o Sanamba Ltd.
12 Dowry Square
Bristol BS8 4SH, UK
If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any information found to be incorrect.
This website and its content is copyright of Vinifera Wine Club – © Sanamba Ltd. 2009-2014. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Every member of the club shall be subject to these terms and conditions except where expressly agreed otherwise by us in writing. Vinifera Wine Club reserves the right to use discretion in all matters relating to membership.
1. To be a member of Vinifera Wine Club, you must be at least 18 years old. When you register to be a member of the club, you guarantee that you have the authority to accept and do accept all our terms and conditions. By submitting payment details to our secure online payment system, you will be submitting an order which will incorporate these terms and conditions and will be ruled by English law.
2. Membership is continuous until revoked in writing by the Club and acknowledged by the Member.
3. A Member joins each year for a minimum period of one year. The membership year begins on the day of membership payment and subscriptions are paid online annually in advance. A member should write or email to inform us that s/he no longer wishes to continue his/her membership.
4. A member should write or email to inform us if s/he does not wish to renew his/her membership, otherwise we will automatically continue with the Paypal payment for the following year. S/he can also cancel his/her PayPal subscription via his/her PayPal account.
5. Cancellation policy: In the event a Member or the Club cancels a membership for any reason outside of our terms and conditions, the Member loses any loyalty status he may have accrued and there will be no refund of any part of the membership fee.
6. Members will be notified in writing (letter or e-mail) of any changes to subscription fees; the website will detail other changes. The club can’t be held responsible for postal errors.
7. Terms and conditions of membership may be revised from time to time and members should be aware of the terms and conditions posted on the website.
8. No refund will be made on resignation for subscription payments received.
1. To attend a Vinifera Wine Club event, you must be at least 18 years old.
2. When you book to attend a Vinifera Wine Club event, you guarantee that you have the authority to accept and do accept all our terms and conditions. By submitting payment details to our secure online payment system, you will be submitting an order which will incorporate our terms and conditions and will be ruled by English law.
3. Vinifera Wine Club reserve the right to cancel or reschedule any scheduled event.
4. Vinifera Wine Club reserve the right to ask any attendee to leave an event if their behaviour is deemed to be abusive, threatening or detrimental to others on the event or course.
5. Vinifera Wine Club is not liable for any loss or damage incurred as a result of attending a Vinifera Wine Club wine tasting event.
6. Should the event not run due to circumstances out of our control on the day of the event, (e.g. weather, tutor illness, internet connection problems etc.) you will be offered a refund on your ticket or an alternative date. Vinifera Wine Club will not be responsible for any other costs that you have incurred such as travel, food or accommodation.
7. Where attendees fail to turn up to an event and to provide any notice, their ticket will no longer be valid.
8. Vinifera Wine Club open dated gift vouchers are valid for 12 months from the date of purchase.
A different set of Terms and Conditions exists for tailored corporate and private events. This is sent to clients at the time of quoting.
You must be 18 years of age or older in order to register, use, reserve or purchase any of the products or services on this website.
Trip booking conditions are as per VentureCo Worldwide Ltd. terms as follows:
Introduction: About this Agreement VentureCo is not an ordinary tour operator. We specialise in travel to remote areas, which can be inherently dangerous, relatively undeveloped and subject to the uncertainties of local bureaucracy, road and air travel. Consequently we must always be flexible, and we contract only to aim at a proposed itinerary, not necessarily to fulfil it rigidly. We reserve the right to change an itinerary at any time, and will not be held liable for any loss whatsoever caused as a result of any delay or alteration.
1.Definitions and Interpretation
1.1 In these Conditions, the following words shall have the following meanings:
“Amendment Charges” has the meaning given in Condition 6.5
“Application Form” means the Booking Form completed by you in respect of the Venture;
“Conditions” means these Conditions as construed in accordance with any Conventions Laws or Regulations;
“Contract” means these Conditions and any Expedition Handbook which we may provide;
“Co-ordinator” means the person, company or organisation which enters into the Contract in respect of a Corporate Event;
“Corporate Events” means where a person, company or organisation contracts for a Venture as principal on behalf of a group;
“Departure Date” is the date upon which the Venture is stated in the Brochure to commence;
“Regulations” means the Package Travel, Package Holidays and Package Tours Regulations 1992;
“Training Days” means days which we may at our sole discretion provide prior to the Departure Date which provide you/the Venturer with information and basic skills training for the Venture
“Venture” means the Venture which you have applied for on your own behalf or on behalf of another, where you are the parent or legal guardian, and that other or where you are the Co-ordinator;
“Venturer” means: (i) where this Contract is with the Parent or Legal Guardian, the individual for whom the place has been booked; and (ii) where this contract is with a Coordinator on behalf of a group, the individuals (or any of them) forming part of that group;
“Venture Leader” means our representative attending the Venture;
“we”, “us”, “our” means VentureCo Worldwide Limited, a company registered in England and Wales (Company number 3786933) whose registered office is at . Lockyer House, Paddon’s Row, Tavistock our successors and assigns;
“you”, “your” means: (i) the Venturer; (ii) the Coordinator; and (iii) where the Venturer is under the age of 18 at the time of entering the Contract, their Parent or Guardian who enters the Contract;
1.2 Interpretation: 1.2.1 A reference in these Conditions to a statute, convention or regulation shall be as a reference to that statute convention or regulation as amended, re-enacted or extended at the relevant time. 1.2.2 The headings in these Conditions are for convenience only and shall not affect their interpretation. 1.2.3 Where the context otherwise requires, words importing the singular meaning shall include the plural meaning and vice versa and words denoting the masculine gender shall include the feminine and neuter genders. 1.2.4 Where the context so admits, words denoting persons shall include natural persons, companies, corporations, firms, partnerships, limited liability partnerships, joint ventures, trusts, voluntary associations and other incorporated and/or unincorporated bodies or other entities (in each case, whether or not having separate legal personality) and all such words shall be construed interchangeably in that manner.
2 Your Agreement 2.1 When you make a booking, you do so as principal. You warrant and guarantee that, where you Contract as the Co-coordinator or the Parent or legal Guardian where the Venturer is under the age of 18 at any time during the term of the Contract, you have the authority to accept and do accept these Conditions which shall apply to the exclusion of all other terms and conditions. 2.2 This Contract will come into existence as soon as we issue our Confirmation Invoice and shall continue until the Venture has ended but such expiry shall not affect accrued rights and liabilities of the parties and shall not affect any continuing obligations of the parties under this Contract. 2.3 A Confirmation Invoice will be issued upon our receipt (subject to clause 2.5 below) of the completed reservation form and the full deposit in cleared funds. Please check the Confirmation Invoice contents carefully and, in the event of any discrepancy, contact us immediately. Any discrepancies which are not notified to us within the timescale prescribed in these Conditions may lead to you incurring additional costs and charges. 2.4 You confirm that the reservation form has been completed fully and accurately and you will inform us in writing as soon as possible, and not less than 60 days before the Departure Date if any of the details provided on the application form have changed. 2.5 Co-coordinators will be required to provide full details of every member of their party not less than eight (8) weeks prior to the Departure Date. Any deposit in respect of any member of a party for whom details have not been provided at this time shall be forfeit. 2.6 Subject to the Unfair Contract Terms Act 1977, all conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law. 2.7 The brochure is prepared many months before the Ventures commence and although every effort is made to ensure complete accuracy, it is inevitable that some of the prices or details may have changed since the brochure containing the Venture details was printed. We will inform you prior to entering into the Contract, of any changes that we are aware of. 2.8 A person who is not a party to the Contract or these Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract or these Conditions but this does not affect any right or remedy of a third party which exists or is available apart from this Act.
2.9 No employee of ours other than a Director has authority to vary any of these Conditions, allow any forbearance or promise any discount or refund.
3. Special Requests 3.1 if you have any special requests, you should inform us of such requests prior to departure. We will advise the relevant supplier of your requirements but we cannot guarantee that such requests will be met. Furthermore, we have no liability to you if such requests are not met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. If you or any member of your party has any medical problem or disability, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details, without having to pay you compensation.
4. Your Responsibilities 4.1 By signing the booking form you/the Venturer confirm that you/the Venturer are aware of, understand and consent to the likely physical demands of the Venture and have discussed this aspect both with our representative and where the Venturer is a minor, their parent/guardian. You/the Venturer confirm that you are aware of the possible effects of such things as, but not restricted to, trekking at high altitude, jungle environments and other inhospitable environments and declare yourself/the Venturer to be sufficiently physically fit and medically healthy to participate safely. You confirm that you/the Venturer consent to the Code of Conduct and accept the authority of the Venture Leader. 4.2 Whilst we offer guidance and general advice in good faith about how to stay healthy while on the Venture, we will suggest further sources of information which you/the Venturer should familiarise yourself/themselves with. 4.3 By signing the booking form you/the Venturer confirm that you/the Venturer are aware that overseas standards of health and hygiene vary from county to country, and are seldom as high as they are in the UK. This is a challenging Venture and includes visits to remote areas. You must be fully aware of the risks to your health from sources such as, but not restricted to, poor local hygiene, high altitude, fatigue, physical injury and tropical diseases. We recommend that you research your chosen destination using such resources as www.nathnac.org, www.fitfortravel.nhs.uk and www.fco.gov.uk before booking. 4.4 You/the Venturer are responsible for your own equipment and belongings during the Venture and bear the sole responsibility for wear and tear and incidental damage to your own equipment. We recommend that you take out adequate insurance to cover your equipment. 4.5 You/the Venturer must at all times throughout the Venture abide by the laws and customs of the countries visited and behave in a respectful and considerate manner to local people and to other members of the Venture. 4.6 Your/the Venturer’s behaviour during the Venture must not prejudice the safety and wellbeing of all or any member of the Venture, or its satisfactory progress. 4.7 Any arrangements which you/the Venturer make independently which do not form part of the published Venture itinerary are entirely at your own risk. In such an event all liability and responsibility that we bear to you/the Venturer will immediately cease. 4.8 We provide equipment for the Venture, including but not limited to, tents and camping equipment and we are responsible for the maintenance of such equipment. Where you/the Venturer deliberately or recklessly cause damage to any such equipment, whether during the Venture or during any pre-Venture Training Days provided by us, you shall indemnify us and keep us indemnified from all losses arising from any such wilful or reckless damage so caused including legal costs of making a recovery against you. 4.9 You will be responsible for arranging transfers to your departure airport and from your arrival airport upon your return from the Venture.
5 Your Financial Protection 5.1 The Travel, Package Holidays Package Tours Regulations 1992 require us to provide security for the monies that you pay for the Ventures booked with Us and for your repatriation in the event of our insolvency . We provide security by way of an Air Travel Organiser’s License (ATOL) number 5306 administered by the Civil Aviation Authority (CAA). 5.2 When you buy an ATOL protected package including flights from us you will receive a Confirmation Invoice confirming your arrangements and your protection under our ATOL 5306 and an ATOL Certificate. 5.3 In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. 5.4 The price of our air Venture Packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. 5.5 If you choose to arrange the flights portion of your Venture elsewhere, your booking with us becomes “Land Only” and the ATOL protection ceases to apply. Land Only bookings are protected by Total Payment Protection Policy (topp) cover. In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Company plc to protect customers’ prepayments paid in respect of i) non-flight inclusive packages commencing and returning to the UK ii) the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered in this brochure/literature/document/on this website (subject to the terms of the insurance policy), for a refund of such prepayments if customers have not yet travelled, making arrangements to enable the holiday to continue if customers have already travelled or in the unlikely event of our financial failure.
6 Your Venture Price 6.1 We reserve the right to alter the price of the Venture. You will be advised of the current price of the Venture that you wish to book before your Contract is confirmed. 6.2 When you make your booking you must pay a deposit of between £100 and £300 per person, depending on the itinerary. You must pay the second payment [Interim payment] as indicated in the payment schedule within the brochure. You must pay the final balance as set out in the brochure at least 56 days before the departure date. If the deposit, instalments and/or balance are not paid in time, we shall cancel your booking and your Contract. If the balance is not paid in time and we cancel your booking we shall retain your deposit and instalments. 6.3 In respect of the balance in clause 6.2 and in respect of all payments payable under this Contract for a Venture, the Confirmation Invoice will set out the payment dates and amounts of payments due and shall be subject to these Conditions. 6.4 Changes in transportation costs, including the cost of fuel, taxes, duties or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and fluctuation in exchange rates mean that the price of your Venture may change after you have booked. There will be no change within 30 days of your departure. 6.5 We will absorb and you will not be charged for any increase equivalent to 2% of the price of your arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of fifty pounds (£50.00) per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your Venture, you will have the option of accepting a change to another Venture if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any Amendment Charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. 6.6 Refund of insurance premiums paid by you to an insurer must be negotiated separately and VentureCo is not party to such negotiations. 6.7 Should the price of your Venture go down due to the changes mentioned above, by more than two per cent (2%) of your Venture cost, then any refund due will be paid to you. However, please note that some foreign parts of the Venture are not always purchased in local currency and some apparent changes have no impact on the price of your Venture due to contractual and other protection in place. 6.8 Where any payment due under this Contract from you is overdue, we reserve the right to charge you interest (both before and after any Judgment) on the amount unpaid, at the rate of four per cent (4%) per year above Barclays Bank plc base rate from time to time, until payment in full is made (a part month being treated as a full month for the purpose of calculating interest).
7 If You Change Your Booking 7.1 We start to incur costs from the moment you make your booking. If, after our Confirmation Invoice has been issued, you wish to change your Venture in any way, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from you. You will be asked to pay an administration charge of fifty pounds (£50.00) and any further cost we incur in making this alteration (an “Amendment Charge”). You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. 7.2 Note: Most travel arrangements (e.g. Most discounted air ticket and Instant Purchase tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the Venture.
8 If You Cancel Your Venture 8.1 You may cancel your Venture at any time. Your written notification must be received at our registered office. Since we incur costs in cancelling your Venture, you will have to pay the applicable cancellation charges up to the maximum shown below. We recommend that your travel insurance provides for your reimbursement in the event of a cancellation. You will remain liable for any losses arising from your/the Venturer’s breach of the Conditions of this Contract.
Event Amount Refundable Cancellation from date of booking until 56 days prior to departure Loss of deposit 56 – 31 days prior to departure 25% of total price refundable Within 30 days of departure 0% of total price refundable
8.2 We may agree to apply different criteria for Corporate Events. Those Criteria will only be valid if set out in writing and signed by us in accordance with these Conditions and which shall be subject to these Conditions. 8.3 Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
9 If We Change or Cancel Your Venture It is unlikely that we will have to make any changes to your Venture, but we do plan the Venture many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your Venture. For example, if the minimum number of clients required for a particular Venture is not reached, we may have to cancel it. We also reserve the right at any time prior to the Departure Date without prior consultation with you to notify you in writing that the Venture will be merged with one or more other Ventures traveling to the same continent and may result in a change to the planned destination. This will not constitute a major change. However, we will not cancel your Venture less than six weeks before your departure date, except for reasons of Force Majeure or failure by you to pay the final balance. If we are unable to provide the Venture, you can either have a refund of all monies paid or accept an offer of an alternative venture of comparable content from us, if available (we will refund any price difference if the alternative is of a lower price). If it is necessary to cancel your Venture for reasons other than Force Majeure, we will pay to you compensation as set out in the table below 9.3. If we cancel the Venture we will not be liable for any indirect or consequential loss suffered by you such as, but not limited to, onward travel arrangements, subsequent tours or onward flight arrangements. 9.1 In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: BA, KL, KQ, LAN, AR, AA, CO, TQ, IB, VS, P9, Aero Lloyd, the LAN Group, DL, 9W, AI, Sahara and other carriers. 9.2 Any changes to the actual carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 24 hours, changes to aircraft type, change of accommodation to another of comparable or better standard. 9.3 If we make a major change to your Venture, we will inform you as soon as reasonably possible if there is time before your Departure Date. You will have the choice of either accepting the change of arrangements, accepting an offer of an alternative Venture of comparable standard from us if available (we will refund any price difference if the alternative is of a lower price), or cancelling your Venture and receiving a full refund of all monies paid. In all cases of major change, except where the major change arises due to reasons of Force Majeure, we will pay compensation as detailed below: IF WE MAKE A MAJOR CHANGE TO OR CANCEL YOUR VENTURE:-
Period before departure within which notice of Cancellation or major change is notified to you Amount you will receive from us
More than 42 days £ Nil 41 – 28 days £20.00 27-14 days £30.00 13 days- date of travel £40.00
9.4 The compensation that we offer does not exclude you from claiming more if you are entitled to do so in law. 9.5 Force Majeure: This means that we will not pay you compensation if we have to cancel or change your Venture in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, epidemics or health risks, closed or congested airports, ports or stations, poor local infrastructure, changes imposed by re-scheduling or cancellation of transport by the transport supplier such as flights by airlines or main charterer, the alteration of transport or transport types, adverse weather conditions (actual or threatened), avalanche and technical failure with transport, Foreign and Commonwealth Office advice changing and advising against travel to the Venture destination.
10 If You Have A Complaint 10.1 If you have a problem during your Venture, please inform the Venture Leader immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up by writing to our Operations Director at our registered office giving your booking reference and all other relevant information and where possible evidence. We must receive any such complaint not later than 28 days of the date of your return from the Venture. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. 10.2 It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst on Venture. 10.3 If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in-country and this may affect your rights under this Contract as you will have failed to have mitigated (minimised) your losses and will be unable to recover compensation for this element subsequently.
11 Our Liability to You 11.1 Our obligations and those of our suppliers providing any service or facility included in your Venture are to take reasonable skill and care to arrange for the provision of such services and facilities and where we or our supplier is actually providing the service or facility, to provide them and to do so with reasonable skill and care. 11.2 You should be aware that standards including safety and hygiene may be lower than you would expect in the UK. The services provided as part of the Contract we have with you will be deemed to be provided with reasonable skill and care if they comply with the local (in country) standards where the service is delivered. 11.3 If the Contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your Venture. However we will not be liable where any failure in the performance of the Contract is due to: you/the Venturer; or a third party unconnected with the provision of the Venture and where the failure is unforeseeable or unavoidable; or unusual and/or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. 11.4 Our liability in contract, tort or otherwise arising, except in cases involving death, fraudulent misinterpretation or personal injury, shall be limited to a maximum of twice the price payable for any individual Venturer to undertake the Venture. Our liability will also be limited in accordance with and/or in an identical manner to 11.4.1 the contractual terms of the parties that provide the transportation for your travel arrangements. These terms are incorporated into this Contract but in the event of any conflict between those terms and these Conditions, these Conditions shall prevail; and 11.4.2 any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any applicable conventions. 11.5 You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our registered office. 11.6 Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your Venture cost from us. Your right to a refund and/or compensation from us is set out in clause 8. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 www.auc.org.uk
12 Passport, Visa, Immigration Requirements and Local Laws and Regulations 12.1 Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility and shall not be liable if you/the Venturer cannot travel or cannot participate in any part of the Venture because you/the Venturer have not complied with any passport, visa or immigration requirements. For full information on any passport or visa requirements, see the UK Passport Office website – www.passport.gov.uk. 12.2 You are responsible for obtaining and having available the necessary documents (including but not limited to full, current and valid passport and visas for all periods, countries and territories within the Venture) enabling you to participate in the Venture and shall comply with all local legislation and regulations of the Countries in which the Venture takes place (including immigration requirements, customs regulations and currency exchange). You shall indemnify us against any loss or expense that we may incur or suffer as a result of breach of this clause by you.
13 Excursions 13.1 Excursions or other tours that you may choose to book or pay for whilst you are on Venture are not part of your Venture arrangements provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
14 Behaviour 14.1 whilst a Venture is in progress, all decisions shall be made by us (or the Venture Leader on our behalf). You shall (or where the Parent or Legal Guardian have entered into this Contract on behalf of a Venturer or where you are an Co-ordinator) shall ensure that the Venturer acts at all times in accordance with all reasonable instructions from us and/or the Venture Leader. 14.2 We may exclude you (or where you are the Parent or Legal Guardian booking on behalf of the Venturer or you are the Co-coordinator, the Venturer) from the Venture or any part thereof at any time (including during the Venture itself) if we are of the opinion that you (or the Venturer) are likely to prejudice the good order, discipline or safety of the Venture, including as a result of you failing to comply with the Venture Leader’s instructions, breaking any law or regulation of any country where the Venture takes place or you (or the Venturer) fail to adhere to the Venture Code of Conduct, provided that we exercise our discretion reasonably in this regard. In such event, you shall reimburse to us any reasonable costs, losses or expenses which we incur or suffer as a result of our decision to exclude the you/Venturer. 14.3 In the event of a Venturer being excluded from a Venture under the provisions of this Condition, no refunds will be given and we will not be responsible for and you agree to indemnify us against any costs arising including costs of repatriation e.g. flights and losses or expenses, legal expenses.
15 Health and Safety 15.1 By signing the declaration on the booking form you confirm that you appreciate the risks involved in the Venture and that you (or where you are the Parent or Legal Guardian, the Venturer) do/does not suffer (or has ever suffered) from any pre – existing medical condition that may actively prevent you/them from actively participating in the Venture. 15.2 It is your responsibility to ensure that you (or where you are the Co-coordinator or Parent or Legal Guardian, the Venturer) are medically fit enough to undertake the Venture and to ensure that you have received the necessary inoculations and medications (and take them as prescribed by your doctor) relevant to the destination country. Unless informed otherwise in writing we will assume that you are in good health and are not aware of any reason why you (or the Venturer) may be unsuited to taking part in the Venture. We recommend that you/the Venturer consult your/their Doctor before making a booking to ensure that you/the Venturer are medically fit and are fully aware regarding the immunizations and medical issues related to your/the Venturer’s destination Country. We recommend that you research your chosen destination using such resources as www.nathnac.org, www.fitfortravel.nhs.uk and www.fco.gov.uk before booking 15.3 If you/the Venturer have any pre-existing medical condition, illness or disability, are undergoing medical treatment or, since entering into the Contract, develop any medical condition, illness or disability or undergo any medical treatment; you will give us full particulars at the earliest opportunity and at the latest sixty (60) days before the Departure Date. If it is later discovered that a pre-existing condition was not declared within the specified time, and such condition would, if we had knowledge of it, led to our refusal to accept or to cancel your booking, we reserve the right to withdraw you/the Venturer from the Venture without any refund or recompense. In such event, you shall reimburse to us any reasonable costs, losses or expenses which we incur or suffer as a result. In the event of a Venturer being withdrawn from a Venture, no refunds will be given and we will not be responsible for (and you agree to indemnify us against) any costs, claims, losses and expenses arising including costs of repatriation e.g. flights and legal expenses. 15.4 By agreeing to these Booking Conditions, you provide your consent to us and our insurers obtaining your/the Venturer’s medical records should we consider it necessary. You will be responsible for any charges for the provision of the information. 15.5 We reserve the right to inspect your/the Venturer’s vaccination book at any time and to withdraw you/the Venturer from the Venture in the event that you/the Venturer have not received and/or taken all the requisite inoculations and/or medication. 15.6 If the information provided by you is incorrect and we discover that the correct information affects your/the Venturer’s suitability to take part in the Venture, we may terminate the Contract and withdraw you/the Venturer from the Venture without refund or recompense, including during the Venture. In such event, you shall reimburse to us any reasonable costs, losses or expenses which we incur or suffer as a result. In the event of a Venturer being withdrawn from a Venture, no refunds will be given and we will not be responsible for (and you agree to indemnify us against) any costs claims losses and expenses arising including costs of repatriation e.g. flights and legal expenses.
16 Insurance 16.1 All Venturers must be covered by personal travel insurance. This must cover you fully against the cost of cancellation by you, medical care and repatriation should you become too ill to continue and must above all cover you against the cost of air evacuation should sickness or injury necessitate such a course of action. You should also note that passenger liability insurance covering the vehicles, particularly in Third World countries, may be inadequate; it is therefore important that your insurance cover makes sufficient provision for your dependants in the event of an accident. Please note however that we have no control over the availability or standard of medical and repatriation services and facilities in the areas we visit and these do not form any part of our contract with you. Please remember that many of the areas we visit are not as developed as the UK and the availability and standard of such services may well be lower. Please read your policy details carefully and take them with you when you travel. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check individual insurance policies for suitability.
17 Data Protection 17.1 We take full responsibility for ensuring that proper security measures are in place to protect your/the Venturer’s information. When you make a booking, you consent to all the information you provide being passed on to our suppliers, wherever they may be based.
18 Promotional Materials 18.1 By agreeing to these terms and conditions, you/the Venturer consent (unless otherwise stated on your application form) to our staff taking photographs and or video footage of you/the Venturer during the programme and that these images may be used by us for publicity and training purposes including, but not limited to, in brochures, websites, marketing material and in the media.
19 General 19.1 We shall be entitled to novate or assign the Contract or any part of it to any third party. You shall not be entitled to assign the Contract or any part of it. 19.2 This Contract is made on the terms of these Conditions, which are governed by English Law, and you agree to the exclusive jurisdiction of the English Courts. 19.3 If any of these Conditions is found by any Court or other competent authority to be wholly or partly unfair or unenforceable the validity of the rest of the Booking Conditions and the rest of the Condition in question shall not be affected and shall remain valid and enforceable to the extent permitted by law.
This brochure is our responsibility. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your Venture.
VentureCo Worldwide Ltd. Lockyer House, Paddon’s Row, Tavistock PL19 0HF 01822 61 61 91 email@example.com www.ventureco-worldwide.com
To place an order with Vinifera Wine Club, you must be at least 18 years old. When you place an order you guarantee that you have the authority to accept and do accept all our terms and conditions. By submitting payment details to our secure online payment system, you will be submitting an order which will incorporate these terms and conditions and will be rules by English law..
As soon as we take payment for your order and we send you a confirmation e-mail, a contract will exist. As soon as you receive your confirmation e-mail, please check carefully that all details are correct and contact us immediately at firstname.lastname@example.org if any of the details are not correct.
AREAS COVERED We deliver anywhere in Great Britain (England, Wales and Scotland). If you would like your wine delivered to a different geographical area, please contact us.
DELIVERY We deliver via courier between Mondays and Fridays, usually between. The more information you can provide us about the delivery location, any special circumstances, etc., the more efficient we´ll be on our service. Only persons over the age of 18 are allowed to sign for our deliveries.
AVAILABILITY If you require a specific vintage, please le us know at the time of placing your order. Otherwise, the vintage available at the time of your order will be supplied, subject to similar price and quality. All wines are subject to availability. Should we not have a wine in stock when you place your order, we will contact you by e-mail for approval of a replacement. For mixed cases, including quarterly buying plans and wine supplied s a gift when you join the Club, we reserve the right to substitute some wines for others f similar quality and price.
WINE PRICING For Independent Wine Merchant´s wine, we do our best to keep our prices competitive but cannot guarantee that they will be the cheapest you can find. We mostly import the Wine Club directly, which means that we can keep the price of most wines very close to wholesale price or even cheaper. All Wine All Vinifera Wine Club prices are in pounds sterling and inclusive of VAT (currently at 20%). Please note that we reserve the right to change or amend website prices.
DESPATCH We endeavour to despatch all goods within 24 working hours of receiving your order. If for any reason we are unable to despatch your order within 1 working day of receiving it we will contact you by e-mail to inform you of the expected delivery schedule. Please note that around Bank Holidays, including Christmas and Easter, despatching times are like to be longer. We will advise of what these are likely to be in advance.
NORTHERN HIGHLAND MAINLAND AND ISLAND POSTCODES where pricing is non-standard and delivery is within 2 working days are the following: BT1-99, GY, IM, J. where pricing is non-standard and additional time for delivery should be allowed are: AB31-38, AB40-56, HS, IV, KA27-8, KW, PA20-49, PA60-78, PH4-26, PH30-44, PH49-50, ZE. Where these are mainland addresses for AB postcodes and PH5-16 two days is usual, for the remaining postcodes three days is the norm. For island postcodes this can extend to four days. For customers in these highland and island postcode areas a specific delivery day is unfortunately not currently achievable without extra cost. If timing is important please be aware that in these areas this is likely to come with an extra charge. Leaving goods unsigned for in Scottish Highland postcodes above is not always possible. We therefore suggest you nominate a neighbour in case you are not in. Otherwise the delivery is generally left at a local Post Office. In all cases you should be advised by card of the delivery’s
whereabouts. A list of Post Office branches is available here.
INCLUSION OF POSTCODES AT THE TIME OF ORDERING Please note we need your complete and accurate postcode for our deliveries. If you need to check what your postcode is, there is a connection to the Streetmap website on our links page here. Or direct to the Royal Mail here. SPECIAL REQUESTS WHEN ORDERING If you have any specific request about your delivery, please let us have as much information as possible at the time of placing your order. Please contact us if you have any doubt about whether we will be able to fulfil your request. DELIVERY CHARGES
For retail orders of less than one dozen bottles to one UK mainland address, except to the Northern Highland Postcodes, there is a delivery charge of £12.99 including VAT per consignment . For retail orders of one case of 12 bottles to one UK mainland address, except to the Northern Highland Postcodes, there is a delivery charge within the UK mainland of £9.99 including VAT per consignment. Please note that every 12 bottle case constitutes a different consignment. Should you require a large amount of wine, please contact us and we will try to quote you for an alternative delivery price. Offshore and ‘Far North’ UK destinations will incur an extra charge, as listed below. (If you would prefer to consult a table of delivery charges arranged alphabetically by postcode please see here). For the Scilly Isles and the Isle of Wight there is a straight supplement of £7.50 per consignment and delivery is the next working day. The Isle of Man and Channel Islands are £16.99 per dozen bottles
(or part) with delivery within 2 working days. Northern Ireland, Northern Scottish Highlands, Orkney, Shetland and offshore Scottish islands are £13.99 for the first dozen bottles (or part) and £9.99 per dozen bottles (or part) thereafter (we try to find a way to waive this supplement for the second dozen or more if the order is for more than £200). Normal delivery times for these areas are within 2 working days of despatch for Northern Ireland and 3 for elsewhere. For delivery to Eire (Southern Ireland or RoI) the charge is £22.95 per dozen bottles (or part) and delivery is two working days. Goods for any UK postcodes – except the ‘Far North’ postcodes (below) and all BT, GY, JE and IM postcodes – are despatched on overnight weekday delivery. (Although over 95% of our next day deliveries arrive before lunchtime they can take place throughout the day particularly for Scottish Postcodes outside the Central Belt. For home addresses at peak periods deliveries can be made up until about 8pm. To keep you advised we will normally email you on the day of despatch with a tracking number and website link so you know which day the delivery is scheduled for.
DELIVERY ADDRESS DIFFERENT TO INVOICING ADDRESS Orders can be delivered to an alternative address subject to all the usual security checks by your credit card issuer. If you require delivery to an address other than your credit card statement address it is helpful if you can indicate the landline telephone number of the card statement address. Please be aware that omission of this information can cause delay, as it may be a requirement for card processing prior to despatch.
RECEPTION OF ORDERS Please note that a signature will be required by our couriers when deliverying your order.
If a signature cannot be obtained, our couriers will place a card through the letterbox to indicate they have attempted delivery and they will probably try the next day or may ask you to contact them with a view to delivering at another time. There are usually no more than two delivery attempts made, so please do be sure to contact the courier – or if this is difficult just email us here. If you do not receive your order on the day or within the time we have advised (or receive a card from the couriers, whose name we will have indicated) please contact us by email as soon as possible and in any case within 24 hours. Please check goods at time of delivery and report any discrepancies both by signing the courier’s receipt appropriately, and to us by email within 24 hours so that we can resolve the problem promptly. If you find that you require delivery to an alternative UK address because delivery to the original address was not possible, please note that there will be a further delivery charge for this.
DELIVERY ON SATURDAYS is available for the majority of mainland UK but these attract a supplementary fee (in addition to the standard delivery charge) as follows: Saturday delivery prior to 10.30am £38.95 Saturday delivery by midday £15.95extra.
YOUR ACCOUNT it is your responsibility to ensure that the details of you Vinifera Wiine Club account and password remain confidential and secure. By signing up for an account with us, you agree to accept responsibility for all activities that take place under your account and password. Vinifera Wine Club reserves the right to cancel accounts or orders at our discretion.
QUARTERLY WINE PLANS When you sign up to one of our Quarterly Wine Plans, you get your wine delivered to your registered address every 3 months. For details of prices, wines and conditions included within these plans, please see the website. The cost of your buying plan will be debited from your registered credit/debit card on a quarterly basis, once your wine is delivered. We will let you know in advance that your wine is due to arrive soon. You can cancel your subscription to your Quarterly Wine Plan at any time.